Support

A Jellyfin server you can reach, and an account on that server. Jellavio does not host movies or create server users. Enter the server’s base address, including the port and any reverse-proxy path, then sign in with a username and password or with Quick Connect when the server offers it.

Check the address, that the server is running, and that your device (iPhone, iPad, Mac, or Apple TV) is on a network that can see it. A server on your home network needs the local network permission in Apple device Settings. Remote servers need HTTPS. HTTP is only for a local address, and only after you confirm it. If the certificate cannot be verified, use a trusted HTTPS certificate instead of switching to HTTP.

Check the username and password, or request a new Quick Connect code if the previous one expired. Jellavio does not save the password. Removing the account and signing in again creates a new session.

Resume uses the progress reported to your Jellyfin server, including playback from another client. Starting from the beginning is a separate action on the title.

Playback depends on the file and on what your server can send. Try another audio track, subtitle, or quality. Jellavio does not promise a specific resolution.

Jellavio follows your device language and supports English, Turkish, Spanish, German, French, and Italian. Available languages depend on your app version. Change your device or app language in Settings.

The server account must allow downloads. The original file must be MP4 with H.264 video and one AAC stereo audio track. Embedded or image-based subtitles and multiple audio tracks are not supported. Jellavio does not convert files for offline playback. Compatible external SRT and WebVTT subtitles can be saved. Downloads do not use cellular, expensive, or constrained network connections.

Pro is an optional one-time purchase that adds multiple saved accounts and servers, automatic next-episode playback with a cancellable 10-second countdown, and downloads and offline playback of compatible files. One saved account, streaming, libraries and search remain free. The purchase belongs to your Apple Account and can be shared with Family Sharing. The price shown in the app is the App Store price.

Open Settings → Jellavio Pro → Restore purchases with the Apple Account that bought it. A purchase waiting for approval, such as Ask to Buy, unlocks Pro only after it is approved.

Saved accounts and downloaded files stay on the device and can be removed. Streaming with the active account continues. Switching between saved accounts, automatic next-episode playback, new downloads and offline playback require Pro.

In Settings, sign out or remove the account. That deletes its saved session, downloads, and local playback positions from this device. Other accounts are kept. Files on the Jellyfin server remain. See the privacy policy.